After Dinner Speakers: Ros Gardner, Jeremy Edwards, Clare Shipman

Director of Field Services of the National Association of Citizens Advice Bureaux and member of the Cabinet Office Citizens Charter Complaints Task Force, now operates as an independent speaker and consultant, specialising in Customer Care Excellence and Complaint Handling. Working with companies such as London Transport, Automobile Association and Citroën her successful consultancy business continues to help businesses exploit the opportunities that customer care provides. As a professional keynote speaker on the subject of Customer Care Excellence, Ros has spoken widely at conferences in Europe. As a writer for a number of professional and business publications, Ros continues to make her message known - 'Investment in Customer Care Excellence will positively impact the balance sheet of any business'. Ros is associated with many leading industry organisations such as: Society of Consumer Affairs Professionals (SOCAP UK), Vice President The Professional Speakers' Association in the UK, A Founder Director Member of the National Speakers' Association (USA) Member of the National Federation of Consumer Groups