After Dinner Speakers: Horst Schulze, Cleo Lane, Clare Shipman

The Ritz-Carlton Hotel Company won two the Malcom Bridge National Quality Awards in 1992 and 1999 during which time Horst Schulze was president of the company.During his time as president Mr Schulze increased the standard and quality of personal service not only his hotels but also in many other industries.Competitors saw the way in which he mixed traditional ideas and modern efficiency and created a level of personal service never seen before.His group of hotel are renound world wide for their quality and standard of service, and duly followed suit. His eloquent way of speaking combined with his unique leadership skills make his presentaions invaluable to organisations wanting to transform they way they operate in order to make themselves innovative,more focused towards their customers needs and ready to adapt to change in todays rapidly changing world of business.